Refund and Return Policy for CloudNovas
Effective Date: February 24, 2025
At CloudNovas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and simple refund and return policy to ensure that your shopping experience with us is hassle-free. Please review the following policy for detailed information on how we handle returns and refunds.
By making a purchase from CloudNovas, you agree to the terms and conditions of this Refund and Return Policy. If you have any questions or concerns, please contact us for assistance.
1. Return Eligibility
We accept returns for most products purchased from CloudNovas within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days from the date you received your order.
- The product must be unused, unworn, and in original condition.
- The item must be returned with its original packaging, including tags, labels, and accessories.
- You must provide a valid proof of purchase, such as an order number or receipt.
If the above conditions are met, you will be eligible for a full refund or exchange. If the product is returned in a used or damaged condition, CloudNovas reserves the right to deny the return and refuse the refund or exchange.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned. These include:
- Personalized or custom-made products that were specifically made for you.
- Used or worn items, including products that are not in their original condition, such as damaged or altered products.
- Sale or clearance items marked as final sale and non-returnable at checkout.
- Gift cards and voucher codes are not eligible for returns or refunds.
If you have any questions about whether an item is eligible for return, please contact our customer support team before initiating the return process.
3. How to Return an Item
To return an item, please follow these steps:
Contact Us: To initiate a return, please email info@cloudnovas.xyz or call 703-754-4682 within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with the return.
Prepare the Item for Return: Pack the product securely in its original packaging. Ensure that the item is unused, unworn, and in its original condition. Include the RA number, proof of purchase (order number or receipt), and any accessories or tags that came with the product.
Ship the Return: Return the item to the address provided by our customer service team. The customer is responsible for paying the return shipping costs unless the return is due to a mistake on our part, such as receiving a damaged or incorrect item.
We recommend using a trackable shipping method when returning items, as CloudNovas is not responsible for lost or damaged returns. Keep the tracking number and receipt of the return shipment for reference.
4. Refund Process
Once we receive your returned item, we will inspect it to verify that it meets the return eligibility criteria. If the return is approved, we will process the refund to the original payment method used for the purchase. Refunds will be issued within 7-10 business days after we receive and inspect the returned item.
Please note the following:
- Original shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
- The refunded amount will be for the purchase price of the returned items. Any discounts or promotional codes applied to the order will also be reflected in the refund amount.
Refunds will be credited back to the payment method used during checkout. Depending on your payment provider, it may take a few days for the refund to appear in your account.
5. Exchanges
CloudNovas does not offer direct exchanges for products. If you wish to exchange an item for a different size, color, or style, please return the original item according to the return process and place a new order for the replacement item.
To ensure the new item is in stock, we recommend initiating the return for the original product and immediately placing a new order for the item you want.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not the item you ordered, we apologize for the inconvenience. We are committed to resolving these issues as quickly as possible.
To return a damaged, defective, or incorrect item:
Contact Us: Email us at info@cloudnovas.xyz or call 703-754-4682 immediately. Provide photos of the damaged or incorrect item(s), including packaging, and describe the issue.
Return Authorization: Once we verify the issue, we will provide you with a prepaid return shipping label to return the damaged, defective, or incorrect item.
Replacement or Refund: Upon receipt of the returned item, we will send you a replacement or issue a full refund based on your preference.
CloudNovas will cover the return shipping costs for damaged, defective, or incorrect items.
7. Return Shipping Costs
For returns that are not due to an error on our part, customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return arrives safely. CloudNovas is not responsible for returns lost or damaged in transit.
If the return is due to a mistake on CloudNovas‘s part (e.g., receiving the wrong or damaged item), we will provide a prepaid return shipping label to cover the return costs.
8. Gift Returns
If you received a product as a gift from CloudNovas, we offer store credit or exchange for eligible products. Please note that the original purchaser must initiate the return, as refunds will be issued to the payment method used by the purchaser. You can exchange the gift for another product or request store credit for the value of the returned item.
9. Sale and Clearance Items
Items purchased during promotions, sales, or clearance events may be subject to different return terms. The specific terms for returns will be noted on the product page or during the checkout process. Please check the item description or contact customer support if you are unsure about the return eligibility of a sale or clearance item.
10. Order Cancellations
You can cancel an order if it has not yet been processed or shipped. Please contact our customer support team as soon as possible if you wish to cancel your order. Once the order has been processed and shipped, you will need to follow the return process to initiate a return.
11. Customer Support
If you have any questions or need assistance regarding this Refund and Return Policy, our customer support team is here to help. You can reach us via the following:
CloudNovas
2106 Perine Street
Haymarket, Virginia
Phone: 703-754-4682
Email: info@cloudnovas.xyz
Website: www.cloudnovas.xyz
12. Changes to This Refund and Return Policy
CloudNovas reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes that may affect your return and refund process.
Thank you for choosing CloudNovas. We are committed to providing you with the best possible shopping experience. If you have any questions or need further assistance, please don’t hesitate to contact us.
Contact Information:
CloudNovas
2106 Perine Street
Haymarket, Virginia
Phone: 703-754-4682
Email: info@cloudnovas.xyz
Website: www.cloudnovas.xyz