Shipping Policy for CloudNovas
Effective Date: February 24, 2025
At CloudNovas, we are committed to providing you with a seamless shopping experience, ensuring that your products are delivered to you in a timely and secure manner. This Shipping Policy explains the details of how we handle the processing, shipping, and delivery of your orders. By using our website, placing an order, or purchasing products from us, you agree to comply with the terms outlined in this policy.
Please read the following carefully to understand the shipping process, including our shipping options, charges, and delivery times. If you have any questions, do not hesitate to contact us.
1. Order Processing Time
Once your order is successfully placed and payment is confirmed, CloudNovas will begin processing your order. Typically, orders are processed within 1-2 business days (excluding weekends and holidays). During busy seasons or promotional periods, processing may take slightly longer, but we will do our best to ensure timely processing and dispatch.
Upon processing, you will receive an order confirmation email with details of your purchase. Once your order is shipped, we will send you a shipping confirmation email containing tracking information so that you can monitor the progress of your order.
Please note: Orders will not be processed or shipped on weekends or public holidays. If there is a delay in processing due to an issue with inventory, payment verification, or unexpected events, we will inform you promptly.
2. Shipping Methods and Delivery Times
CloudNovas offers a variety of shipping options to meet your needs. Shipping fees are calculated at checkout, and you will be able to select your preferred shipping method before completing your order. The available shipping options are:
Standard Shipping: Delivery within 5-7 business days for domestic U.S. orders. This is our most cost-effective shipping method and is suitable for non-urgent deliveries.
Expedited Shipping: Delivery within 2-3 business days. This option is ideal for customers who need their products sooner.
Overnight Shipping: Next-day delivery for orders placed before 12:00 PM (noon) local time. This service ensures you receive your order the very next business day.
International Shipping: We offer shipping to select international locations. Delivery times for international orders generally range from 7-21 business days, depending on the destination country and customs procedures.
Shipping charges will vary depending on the destination, weight, and size of the items you order. All shipping costs will be calculated and displayed at checkout.
Please note: Delivery times for international orders can be affected by customs processing, local holidays, or weather-related delays. CloudNovas is not responsible for any delays caused by the shipping carrier, customs, or other external factors.
3. Shipping Costs and Fees
Shipping costs are calculated based on the selected shipping method, the weight and size of your order, and the destination address. CloudNovas offers free standard shipping on U.S. orders over a specified amount, which will be displayed during checkout. For international orders, shipping charges will be calculated based on the destination and size of the order.
Please be aware that additional fees, such as customs duties, import taxes, and other local charges, may apply to international orders. These charges are the responsibility of the customer and are not included in the shipping costs displayed during checkout.
4. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. This tracking number allows you to monitor the status of your order as it makes its way to you. You can use the tracking information to check the estimated delivery time and track any changes in delivery status.
Please note: It may take up to 24 hours for tracking information to update after receiving your shipping confirmation email. If you encounter any issues with tracking or the status of your order, please contact our customer support team for assistance.
5. International Orders and Customs
CloudNovas ships internationally to select countries. The delivery time for international shipments varies based on the destination, with typical delivery times ranging from 7-21 business days.
Please note that international customers are responsible for paying any customs duties, import taxes, or fees that may be charged by the local government upon delivery. CloudNovas is not responsible for any additional fees or delays caused by customs processing.
International customers should check with their local customs office for more information about customs duties and taxes before placing an order.
6. Damaged, Lost, or Missing Items
While we take great care to pack and ship your products safely, we understand that damages can sometimes occur during shipping. If your order arrives damaged, defective, or is lost in transit, please contact us within 7 days of receiving your package. We will provide you with instructions on how to return the damaged product and offer you a replacement or a refund.
For lost packages, please contact us as soon as possible. We will work with the carrier to locate your package. If the package cannot be located, we will issue a replacement or a full refund based on your preference.
7. Return Shipping Costs
For returns that are not due to an error on our part (e.g., damaged or incorrect items), customers are responsible for the return shipping costs. We recommend using a trackable shipping method to return items, as we cannot be responsible for returns that are lost or damaged during transit.
If the return is due to a mistake on CloudNovas’s part (e.g., we sent the wrong or damaged item), we will cover the cost of return shipping and provide a prepaid return label for your convenience.
8. Return Policy
If you are not satisfied with your order, CloudNovas offers a 30-day return policy for most products. Items must be returned in their original condition, unused, and with the original packaging. To initiate a return, please visit our Refund and Return Policy page for detailed instructions on how to process the return.
Please note: CloudNovas does not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order for the item you want.
9. Gift Orders and Gift Cards
If you received a gift from CloudNovas, and would like to return it, we offer store credit or exchanges for eligible products. The original purchaser must initiate the return process as refunds will be processed to the original method of payment.
We also offer gift cards that can be redeemed for any product on our website. Gift cards are non-refundable and have a one-year expiration date.
10. Customer Support
At CloudNovas, we value our customers and strive to provide the best possible shopping experience. If you have any questions about shipping, tracking, or any other aspects of your order, please feel free to contact us. Our customer service team is available to assist you with any inquiries or concerns.
You can reach us through the following:
CloudNovas
2106 Perine Street
Haymarket, Virginia
Phone: 703-754-4682
Email: info@cloudnovas.xyz
Website: www.cloudnovas.xyz
11. Changes to This Shipping Policy
CloudNovas reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes that may affect your shipping experience.
Thank you for choosing CloudNovas. We are dedicated to providing high-quality ceramic products and an excellent customer experience. If you have any questions or need assistance, please do not hesitate to contact us. We are here to help!