Terms and Conditions for CloudNovas
Effective Date: February 24, 2025
Welcome to CloudNovas! By accessing and using our website, placing an order, or purchasing products from us, you agree to comply with and be bound by these Terms and Conditions. These terms govern your use of our website and the services we offer, including product purchases, customer support, and any other services provided by CloudNovas. If you do not agree with these terms, please refrain from using our website or making any purchases.
Please read these Terms and Conditions carefully before using our website or making a purchase. If you have any questions or need further clarification, feel free to contact us.
1. General Information
CloudNovas is an online retailer specializing in premium ceramic products. We offer a wide variety of ceramic pieces including dinnerware, decorative vases, bowls, mugs, and more. By using our website, you confirm that you are at least 18 years of age or have the consent of a parent or guardian to use the website.
CloudNovas reserves the right to modify, suspend, or discontinue any part of our services or website at any time without prior notice. We also reserve the right to modify these Terms and Conditions from time to time, and it is your responsibility to review this page regularly. Your continued use of our website signifies your acceptance of any changes to these terms.
2. Account Registration
To access certain features of our website, such as making a purchase or tracking orders, you may be required to create an account with us. When registering, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
If you believe that your account has been compromised or that unauthorized use has occurred, please contact us immediately to safeguard your account and personal data.
3. Product Availability and Pricing
All products listed on the CloudNovas website are subject to availability. While we strive to maintain accurate stock levels, certain products may become unavailable after an order is placed. In such cases, we will notify you promptly and offer alternative products or issue a full refund if necessary.
Prices for our products are listed in U.S. dollars (USD) and are subject to change without notice. The final price for your order will be calculated at checkout and will include the cost of products, applicable taxes, shipping fees, and any other applicable charges. CloudNovas reserves the right to correct pricing errors at any time. If an error is found after you have placed an order, we will notify you and allow you to confirm your purchase or cancel the order.
4. Order Process
Once you place an order with CloudNovas, we will send you an order confirmation email to verify the details of your order. Please review the information carefully and notify us immediately if any discrepancies are found. Once your payment has been processed, we will begin preparing your order for shipment.
An email confirmation will be sent once your order has been shipped, along with tracking information to allow you to monitor your shipment. CloudNovas aims to ship orders within 1-2 business days, excluding weekends and holidays. Please note that shipping times may vary based on the shipping method selected and the destination.
5. Payment Methods
We accept a variety of payment methods to make your shopping experience as easy and convenient as possible:
- Credit/Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
- PayPal: Secure online payment through PayPal.
- Apple Pay: For Apple device users, Apple Pay is available for a quick, easy, and secure payment.
- Google Pay: Android users can use Google Pay to complete transactions securely and swiftly.
Payment must be made at the time of order placement. CloudNovas reserves the right to refuse any order if payment is not successfully processed or if we suspect fraudulent activity. We do not store payment information, and all payments are processed through secure, trusted third-party providers.
6. Sales Tax
CloudNovas complies with state and local tax laws, which require us to charge sales tax on orders shipped to certain states within the U.S. The applicable sales tax will be calculated based on your shipping address and displayed during the checkout process.
For international orders, CloudNovas does not charge sales tax, but customers may be subject to customs duties, import taxes, and other fees upon arrival in their country. These charges are the responsibility of the customer and are not included in the checkout total.
7. Shipping and Delivery
CloudNovas offers several shipping options to ensure timely delivery of your products. Shipping fees will be calculated at checkout based on the selected shipping method, destination, and order size. Available shipping methods include:
- Standard Shipping: Delivery within 5-7 business days for U.S. domestic orders.
- Expedited Shipping: Delivery within 2-3 business days for faster delivery.
- Overnight Shipping: Next-day delivery for orders placed before 12:00 PM (noon) local time.
- International Shipping: Available to select countries with delivery times ranging from 7-21 business days.
Once your order has shipped, we will provide you with a shipping confirmation email containing tracking information. Please note that shipping times may vary based on the shipping carrier, weather conditions, or other external factors.
CloudNovas is not responsible for shipping delays caused by third-party carriers, customs processing, or other uncontrollable events.
8. Returns and Exchanges
If you are not completely satisfied with your purchase, CloudNovas offers a 30-day return policy for eligible items. To be eligible for a return, the item must be unused, in its original condition, and with all packaging and tags intact. Please refer to our Refund and Return Policy for full details on how to initiate a return or exchange.
CloudNovas does not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please return the original item for a refund and place a new order.
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions for returning the item and issue a replacement or full refund as appropriate. CloudNovas will cover the return shipping costs for damaged or defective items.
10. Gift Cards and Promotional Offers
CloudNovas offers gift cards that can be redeemed for any product on our website. Gift cards are valid for one year from the date of purchase and are non-refundable and not redeemable for cash, except as required by law.
We also provide promotional offers, such as discount codes and seasonal sales. These offers may have specific terms and conditions, such as limited time frames or specific product exclusions. Be sure to review these details before completing your purchase.
11. Privacy and Data Protection
We value your privacy and are committed to protecting your personal data. Our Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services. By using CloudNovas, you agree to our Privacy Policy, which ensures that your data is handled securely and responsibly.
12. Intellectual Property
All content on the CloudNovas website, including text, images, logos, and product descriptions, is protected by copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or modify any content from our website without prior written consent from CloudNovas.
13. Limitation of Liability
To the fullest extent permitted by law, CloudNovas is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the total amount paid for the specific product or service in question.
14. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the state of Virginia, United States. Any disputes arising from the use of our website, products, or services will be resolved under the jurisdiction of Virginia courts. If you have a dispute, we encourage you to contact our customer support team to resolve the issue before seeking legal action.
15. Changes to These Terms and Conditions
CloudNovas reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review these terms periodically to stay informed about any changes.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us:
CloudNovas
2106 Perine Street
Haymarket, Virginia
Phone: 703-754-4682
Email: info@cloudnovas.xyz
Website: www.cloudnovas.xyz
Thank you for choosing CloudNovas. We are committed to providing you with high-quality products and exceptional customer service. If you have any questions or need further assistance, please don’t hesitate to contact us.