Privacy Policy for CloudNovas

Effective Date: February 24, 2025

At CloudNovas, we respect and protect your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or interact with our services. By using our website or purchasing our products, you agree to the collection and use of information in accordance with this policy.

We are committed to complying with applicable privacy laws and regulations, including those related to online advertising, such as the Google AdSense program, to protect your personal data. Please read this policy carefully to understand how your information is handled.

1. Information We Collect

We collect both personal information and non-personal information from you when you use our website and services. Here is a breakdown of the types of data we collect:

a. Personal Information

Personal information refers to any data that can be used to identify you personally. We collect personal information when you:

  • Make a purchase
  • Create an account
  • Subscribe to our newsletter
  • Contact us through email or phone
  • Participate in promotions, surveys, or contests

The personal information we collect may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (credit card details, PayPal information)
  • Order history and preferences

We use this information to fulfill your orders, process payments, improve our services, and communicate with you regarding your purchases, promotions, and customer support.

b. Non-Personal Information

Non-personal information is data that cannot identify you personally. We collect this data to enhance our website’s functionality and improve the overall customer experience. This information includes:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited on our site
  • Time and date of visits
  • Referring website or search queries

This data is collected through the use of cookies and other tracking technologies.

2. Use of Information

We use the information we collect for several purposes, including:

  • Order Fulfillment: To process your purchases and deliver products to you.
  • Communication: To send order confirmations, shipping updates, and marketing emails. You can opt out of marketing communications at any time.
  • Website Improvement: To analyze site traffic, track user interactions, and enhance your browsing experience.
  • Advertising: To deliver personalized advertisements based on your browsing history and preferences.
  • Customer Service: To respond to your inquiries and resolve any issues with your orders or services.
  • Legal Compliance: To comply with legal obligations and protect our business operations.

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect data and enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, track site usage, and deliver targeted ads.

You can control cookie preferences through your browser settings, but please note that disabling cookies may impact the functionality of certain features on our site.

We use the following types of cookies:

  • Essential Cookies: These cookies are necessary for basic website functions, such as processing orders and secure logins.
  • Performance Cookies: These help us understand how visitors use our site, allowing us to improve its performance.
  • Advertising Cookies: These cookies enable us to deliver personalized ads based on your browsing activity and preferences.

4. Third-Party Services and Google AdSense

We use third-party services, such as payment processors and advertising networks, to enhance your shopping experience. These third parties may have access to your personal data to the extent necessary to perform their services, but they are required to keep this data confidential.

Google AdSense: We use Google AdSense to serve advertisements on our website. Google may use cookies to display personalized ads based on your previous visits to our site and other sites across the web. You can manage your Google Ads Preferences to control the ads you see.

For more information on how Google collects and uses your data, please visit Google’s Privacy & Terms.

5. Data Security

At CloudNovas, we take the security of your personal data seriously. We use industry-standard encryption, such as SSL (Secure Socket Layer), to protect your data during transmission. Additionally, we comply with PCI-DSS standards to securely handle credit card information.

While we take every precaution to protect your data, no method of transmission over the internet is entirely secure. We cannot guarantee the absolute security of any data transmitted to or from our website, but we strive to protect it to the best of our ability.

6. Your Rights and Choices

As a customer, you have several rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correct: You can update or correct any inaccurate or incomplete personal data.
  • Delete: You can request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: You can unsubscribe from marketing emails or advertisements by following the opt-out instructions in each communication.
  • Data Portability: You can request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@cloudnovas.xyz. We will respond to your request in accordance with applicable data protection laws.

7. Children’s Privacy

CloudNovas does not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information from a child under 13, we will take immediate steps to delete that information. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.

8. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by CloudNovas. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit to understand how they handle your personal data.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

CloudNovas reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

CloudNovas
2106 Perine Street
Haymarket, Virginia
Phone: 703-754-4682
Email: info@cloudnovas.xyz
Website: www.cloudnovas.xyz

Thank you for trusting CloudNovas with your personal information. We are committed to ensuring your privacy and providing a secure and enjoyable shopping experience. If you have any questions or need assistance, please do not hesitate to reach out to us.